The Transformative power of AI on benefits management
Watch our vodcast on how AI is transforming benefits management.
Benefits management is evolving at such a rapid pace, driven by technologies such as artificial intelligence (AI), that organizations are under even more pressure to optimize benefits costs and operational efficiencies, boost engagement, and create enhanced employee experiences. Leveraging AI tools and benefits platforms such as Darwin, has become a critical component of transforming the way global benefits are delivered and managed.
In this episode, Andrew Owens, Chief Technology Officer at Mercer Marsh Benefits, and Simon Jarvis, Head of Product Management at Mercer Marsh Benefits, explore the transformative impact of generative AI, how employers can leverage AI tools, and how technology will continue to impact the future of employee benefits management.
Episode highlights and key takeaways for employers:
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A new era beyond automation:AI is a game changer, opening benefits management up to possibilities we never imagined.
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AI Chat Assistant:The AI gateway everyone relates to, making complex information accessible and sparking excitement about what AI can do next.
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Working behind the scenes:Beyond chatbots, autonomous AI agents are quietly transforming the benefits experience.
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Trust and safety-first in the AI revolution:Tackle challenges like AI hallucinations and security risks head-on, and ensure every AI interaction is transparent, trustworthy, and always backed by human oversight.