Maximize your Workday investment with Mercer's Application Management Services (AMS)

Mercer’s Application Management Services (AMS) extend the value of your Workday deployment, supporting your ongoing digital transformation with scalable solutions tailored to your evolving business and workforce needs. From day-to-day support to strategic enhancements, we help ensure your Workday investment drives long-term agility and results.
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When maximizing your Workday investment, implementation is just the starting point.

Your Workday implementation was only the first step. With Mercer’s Application Management Services, you gain a partner in continuous evolution, helping you adapt, scale, and optimize your Workday platform to meet emerging business needs. Our post-go-live strategy ensures your investment supports your daily operations and also your ongoing digital transformation.

With a global team of certified Workday consultants, Mercer is uniquely positioned to meet your distinct needs, service levels and budget.   

To help you navigate your post-deployment world, our dedicated consultants offer comprehensive application management support for all functional areas across each Workday tenant.

Workday ERP implementation support: How we can help

After your Workday go-live, connect with the Mercer team’s expertise to maximize your success. We can help you:
  • Determine your post-implementation adoption strategy
    As you transition into a Hypercare environment following implementation, your Mercer team will ensure you have the right training and focus to maximize your ROI.

  • Install bi-annual Workday releases
    Don’t just update — optimize! After your Workday updates, Mercer’s AMS experts will consult with your team to suggest the best features for you to implement. We can help you save considerable time and effort. And, as your business needs change, we’ll modify your configurations to align with those needs.

  • Maximize system expansion
    We’ll help you use rolling adoption to fully configure Workday. While many organizations focus only on a partial configuration initially to limit the impact of digital transformation changes, we’ll help you plan and implement all of your enhancements to unlock Workday’s full potential.
  • Optimize open enrollment
    Mercer’s AMS team will help you configure, test and support your tenants during the critical open enrollment period. We’ll help you ensure that data is captured smoothly and that the user interface is optimized for all levels of employees — from part-time staff to executives.

  • Tackle business transformations
    Mergers, acquisitions, divestitures — as your business changes, so should your digital strategy. With Mercer’s market leading merger consulting, aligned with our AMS offering, you can count on the strategic advice you need to maximize these opportunities.

You're live! What's next?

Now that you’re live on Workday, the transformation continues. To ensure long-term value, consider how your platform will evolve with your business and how Mercer’s AMS can help you future-proof it.

  • Technical expertise

    Do you have the technical expertise in each of your modules to keep your instance up and running?

  • Budget

    Do you have the budget to hire full-time employees to manage your subscription?

  • Resources

    Do you have the needed resources to keep up with your evolving business?

  • Platform updates

    Are you ready to build, test and deploy platform-issued updates?

  • Maintenance activities

    Do you have a clearl line of sight on all maintenance activities, and are you regularly transferring knowledge in the event of turnover?

  • Next steps

    Do you know where you're going next with this technology and how to optimize your investment?
Deployment is just the beginning. Mercer’s post-production services can help with maintenance, fixes, updates and oning technical expertise — saving your team time and money.

Mercer’s approach to Workday support

Mercer’s AMS support is designed to sustain and extend your digital transformation. By aligning your Workday platform with your organizational, financial, and workforce strategies, we help ensure that every update, fix, and enhancement drives measurable value and innovation.

Here’s how we maintain our 95% customer satisfaction rate1:

  • Dedicated Workday certified AMS team

    Mercer’s full-time, multi-certified application management support consultants respond to your needs quickly. As certified Workday consultants, they’re skilled in the latest Workday functionality and dedicated exclusively to your post-production support

  • Experienced leadership

    To help solve your biggest challenges, our experienced implementation specialists will oversee every ticket you submit. You’ll receive overall quality assurance from consultants with years of Workday experience.

  • Proactive customer success managers

    Your satisfaction is the sole focus of your customer success manager. Your dedicated manager will quickly address escalations and questions, and assist with road mapping and strategizing new functionalities.

  • Tiered support

    You can choose from four levels of support—from bronze to platinum—and fully customized allotments of hours and contract duration. Your application management services are tailored to meet your specific needs and budget.

  • Multiple channel interaction

    You can receive interactive support through web forms, emails, phone calls, or virtual meetings—whatever works best for you.
1Mercer customer satisfaction survey.
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