A new chapter begins
Rethinking HR operating models in a transforming world
Is your HR function keeping pace with a rapidly changing world?
Workforces are moving faster than ever. Technology is evolving rapidly. Expectations for agile, personalized HR services are rising. Yet many organizations are still held back by legacy operating models that no longer meet today’s demands.
Mercer’s Rethinking HR operating models in a transforming world report explores how HR leaders are reimagining roles, workflows, and capabilities to unlock agility, responsiveness and impact.
This report is your starting point for transformation. Inside, you’ll find insights on where legacy models fall short and proven strategies to overcome these gaps.
Where the legacy model falls short
Five critical gaps holding organizations back:
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Stalled Evolution
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Underpowered Digital and AI Experiences
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Role Clarity and Structural Challenges
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Underdeveloped Strategic and Agile Roles
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Lagging Capabilities and Skills
How leading organization are moving ahead
Top HR functions are addressing these challenges by:
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Redesigning roles to fit today’s need
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Building future-ready capabilities
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Leveraging technology to create agile, human-centered HR functions
Discover clear strategies to modernize HR, close capability gaps and create a function that adapts in real time.
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