A new chapter begins
Get assistance with your employee or retiree benefits
For employees, retirees, or former employees with benefits administered by Mercer — including Marketplace 365 and Voluntary Benefits.
Mercer BenefitsCentral and iBenefitCenter Support
If you are an active or former employee and have questions regarding your employer health or retirement benefits administered by Mercer, or simply need assistance accessing your online account for Mercer BenefitsCentral or iBenefitCenter, please call us at 1‑888‑434‑1144.
Mercer Marketplace 365 Support for Active Employees and Retirees
If you are an active employee and have questions regarding your employer health benefits offered through Mercer Marketplace 365, please call 1‑855‑963‑7237; alternatively, if you are a retiree of an employer offering health benefits through Mercer Marketplace 365 and are interested in enrolling in coverage or have questions regarding your current benefits, please call 1‑888‑434‑1144 or email us at Retiree.Exchange@mercer.com.
Voluntary Benefits Support
If your employer is offering Voluntary Benefits through Mercer and you are interested in enrolling in coverage or have questions regarding your current benefits, please call us at 1‑800‑999‑6642.